Order & Payment Policy

• All orders are non-refundable, and dates are non-transferable.

• All invoices must be paid in full within 24 hours to secure your order.

• Once payment is received, no refunds, cancellations, or changes will be permitted under any circumstances.

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Pick-Up & Transportation Policy

• All orders are pickup only and by scheduled appointment. Delivery is not available.

• Customers must arrive at their scheduled pickup time. Please notify me if you are running late. A late fee may apply for arrivals exceeding 30 minutes.

• Once your cake or desserts are picked up, full responsibility transfers to the customer.

Transportation requirements:

• Desserts must be placed on a flat, stable surface in the vehicle.

• Desserts must be transported directly to their destination without additional stops.

• Upon arrival, desserts must be refrigerated immediately.

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Storage & Dessert Care Instructions

• All cakes and desserts must be refrigerated immediately after pickup and kept chilled until ready to serve.

• Remove desserts from the refrigerator approximately 20 minutes prior to serving.

• Buttercream frostings are not intended to be stored at room temperature for extended periods.

• Improper storage, transportation, or handling may result in damage. No refunds, replacements, or credits will be issued for damage occurring after pickup.

Please note:

• Cakes may contain internal support dowels (wooden sticks or straws) that must be removed before serving.

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Cottage Food Disclosure 

This product was made in a home kitchen that is permitted by the local health department. 

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Food Safety & Allergen Disclosure

• This kitchen is not nut-free and is not gluten-free.

• Products may contain or come into contact with nuts, peanuts, tree nuts, gluten, dairy, eggs, soy, and other allergens.

• While best practices are followed, cross-contact is possible and cannot be eliminated.

Customers with food allergies or sensitivities are responsible for determining whether these products are safe for consumption.

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Liability Disclaimer

By placing an order, the customer acknowledges and agrees that:

• Once the order has been picked up, the bakery assumes no responsibility for damage caused by handling, transportation, storage, temperature changes, or environmental conditions.

• The customer assumes all liability for the product after pickup, including any allergic reactions or food-related sensitivities.

 

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